Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Question 5

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 7

What ingredients are used in SkinCandy Balms?

Accepted Answer

SkinCandy Balms are formulated with high-quality natural ingredients such as olive oil, beeswax, shea butter, coconut oil, manuka honey and carefully selected essential oils. Each ingredient is chosen for its skin-supporting and protective properties, working together to soothe dryness, calm irritation and restore softness.

Question 8

Are SkinCandy Balms 100% natural?

Accepted Answer

Yes, SkinCandy Balms are crafted using natural ingredients and are free from synthetic fragrances, parabens and harsh chemical additives. Because they are water-free formulations, they also require fewer preservatives than traditional creams, making them a cleaner, more concentrated skincare option.

Question 9

What skin concerns can SkinCandy Balms help with?

Accepted Answer

SkinCandy Balms are commonly used to support dry, cracked or irritated skin. They are particularly popular for hands, heels, elbows and areas prone to eczema or dermatitis. The rich oils and waxes help strengthen the skin barrier while locking in moisture for long-lasting comfort.

Question 10

Can I use SkinCandy Balms on sensitive skin?

Accepted Answer

Yes, the gentle, natural formulations are suitable for most skin types, including sensitive skin. With minimal ingredients and no synthetic fragrance, they are designed to reduce irritation risk. However, as with any skincare product, a small patch test is recommended before first use.

Question 11

Are SkinCandy Balms suitable for children?

Accepted Answer

SkinCandy Balms can be used on children’s dry or irritated skin due to their natural ingredient base. They are often chosen by families seeking a simple, plant-based alternative to heavily processed creams. For infants or specific skin conditions, consult a healthcare professional first.

Question 12

How often should I apply SkinCandy Balm?

Accepted Answer

Apply SkinCandy Balm as often as needed, particularly to dry or affected areas. Because the formula is concentrated and water-free, a small amount goes a long way. Many customers apply once or twice daily for maintenance, increasing use during colder months or flare-ups.

Question 13

Are SkinCandy Balms vegan?

Accepted Answer

Some SkinCandy formulations contain beeswax or manuka honey, meaning they are not strictly vegan. These ingredients are included for their protective and skin-conditioning properties. If you are seeking a vegan-friendly option, reviewing individual ingredient lists is recommended.

Question 14

How should I store my SkinCandy Balm?

Accepted Answer

Store your balm below 30°C and away from direct sunlight. Because it contains natural oils and waxes, it may soften in warm weather — this is completely normal and does not affect quality. If needed, allow it to cool and firm before use. May be stored in your refrigerator.

Question 15

What makes SkinCandy Balms different from creams?

Accepted Answer

Unlike creams, SkinCandy Balms contain no added water. This makes them more concentrated, richer in texture and longer-lasting on the skin. They are designed to seal in moisture and protect the skin barrier, rather than simply hydrate temporarily like many water-based moisturisers. This also makes them pure as they need no unhealthy preservatives!

Question 16

What makes a balm more natural than a cream?

Accepted Answer

Balms typically contain only oils, butters and waxes, whereas creams require water, emulsifiers and preservatives. This simpler formulation reduces ingredient complexity and supports those wanting fewer synthetic compounds in their daily routine.

Question 17

Why do creams require more preservatives?

Accepted Answer

Water in creams creates a breeding ground for bacteria and mould, which must be controlled using preservatives. Some of these preservatives can be synthetic. Because balms do not contain water, they naturally resist microbial growth, reducing the need for heavy chemical preservation systems.

Question 18

Can skincare ingredients be absorbed into the body?

Accepted Answer

Skin acts as a protective barrier, but certain ingredients can be absorbed in small amounts. This is why many consumers prefer simplified skincare with minimal synthetic additives. Choosing products with recognisable ingredients is one way people aim to reduce overall chemical exposure.

Question 19

Does reducing synthetic additives support a cleaner lifestyle?

Accepted Answer

Many people view skincare as part of a broader wellness approach. By choosing products free from artificial fragrance, petroleum by-products and unnecessary stabilisers, individuals can reduce their exposure to certain additives as part of a more conscious daily routine.

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